Frequently Asked Questions
BUYING & ORDERING

Car Vault FZE operates on a B2B model. To purchase, simply browse our online catalogue, select the vehicles you're interested in, and submit a quote request through our website or contact our sales team directly via email or WhatsApp. Our team will guide you through availability, pricing, documentation, and delivery options tailored to your business needs.

We maintain a diverse inventory of passenger vehicles, commercial trucks and vans, construction and industrial equipment, and pre-owned vehicles. Stock changes regularly based on sourcing and demand. Use the search and filter tool on our catalogue page to browse current availability by make, model, year, and specification.

Yes. If you have a specific requirement that isn't currently listed, contact our sales team with the make, model, trim level, and quantity you need. We leverage our global sourcing network to fulfill custom orders where possible.

We cater to both single-unit buyers and bulk fleet orders. There is no fixed minimum order quantity, though certain pricing and freight advantages apply to larger orders. Speak to our sales team for details based on your requirements.

Yes. Use the Compare feature on our catalogue to evaluate multiple vehicles side by side across specifications, fuel type, transmission, engine size, and pricing.

PRICING & PAYMENT

We accept bank transfers (T/T), letters of credit (LC), and other trade finance instruments depending on order size and destination. Payment terms are discussed and agreed upon during the quotation process. Contact our sales team for options available to your region.

All transactions can be completed remotely. We accept international wire transfers and work with established banking channels for cross-border payments. Our team will provide full banking details and a proforma invoice once your order is confirmed.

Listed prices are typically ex-works or FOB UAE port unless otherwise stated. Shipping, customs, and destination charges are calculated separately based on your location. Request a quote for a full landed-cost breakdown.

SHIPPING & LOGISTICS

Car Vault FZE exports to over 100 countries worldwide, with strong coverage across Africa, the Middle East, GCC, South Asia, and beyond. If you're unsure whether we serve your country, contact us and our logistics team will advise on feasibility and routing.

Yes. We supply vehicles to all GCC countries including Saudi Arabia, Kuwait, Qatar, Bahrain, and Oman, in addition to our broader international export operations.

Yes. We offer end-to-end export support including shipping arrangement, freight forwarding, port clearance documentation, and certificate of origin. We work with trusted logistics partners to ensure vehicles arrive safely and on schedule.

Delivery timelines depend on the destination country, shipping route, and port processing times. Typical sea freight transit ranges from 1 to 6 weeks from UAE ports. Our logistics team will provide an estimated delivery schedule once your order is confirmed.

Yes. We arrange both RoRo and container shipping depending on the vehicle type, quantity, and destination port requirements. Our team will recommend the most suitable and cost-effective method for your order.